MavionTech Terms of Service

1. Acceptance of terms

These Terms of Service (the “Terms”) govern your access to and use of MavionTech’s websites, products, software, applications, services and related documentation (collectively, the “Services”). By accessing or using the Services, or by entering into a separate Order Form, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Definitions

“Customer” means the individual or entity that purchases or uses the Services. “User” means any individual authorized by the Customer to use the Services. “Order Form” means a written, electronic or API-based ordering document that references these Terms and sets out specific Service, pricing and duration details.

3. Services

MavionTech will provide the Services described in the applicable Order Form, documentation and on our website. We may upgrade, refine or discontinue (in whole or part) certain features; when feasible we will provide reasonable notice for material removals or deprecations.

We reserve the right to modify functionality, user interface, pricing model or integrations on reasonable notice where such changes are necessary for security, regulatory or scalability reasons.

4. Accounts, security & access

• Registration: To use certain features you must register and provide accurate information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• Security: Implement reasonable administrative, technical, and physical controls to protect credentials. Notify us immediately of any unauthorized access.
• Access provisioning: Customers are responsible for granting and revoking rights to Users; MavionTech may, on request, assist with account management under reasonable terms.

5. Acceptable use

You must not misuse the Services. Prohibited conduct includes, but is not limited to:

• Using the Services for unlawful, harmful, fraudulent, or abusive purposes;
• Reverse-engineering, modifying, or attempting to extract source code;
• Bypassing or defeating technical restrictions, security measures, or caps;
• Interfering with or degrading the Services for other users (DDoS or similar attacks);
• Uploading content that infringes third-party rights, is obscene, defamatory, or harassing.

We may suspend accounts that violate acceptable use policies, with or without notice, where necessary to protect our Services or other users.

6. Intellectual property

All intellectual property rights in the Services, software, documentation, designs, trademarks and underlying technology belong to MavionTech or our licensors. No rights are transferred except as expressly granted in these Terms or in a signed Order Form.

Customers retain ownership of data they upload or submit (“Customer Data”). Subject to the limited licenses granted below, MavionTech acquires no rights to Customer Data.

License to operate: To provide Services, Customer grants us a limited, non-exclusive, worldwide license to host, copy, transmit and display Customer Data solely for the purpose of delivering the Services and as reasonably required for maintenance, backup and security.

7. Fees, taxes & payment

• Fees: Fees are set in the Order Form. Unless otherwise stated, fees are exclusive of taxes and expenses. We may invoice recurring fees monthly or annually as specified.
• Payment terms: Unless otherwise agreed, payments are due within 30 days of invoice. Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law.
• Suspension for non-payment: We may suspend access for overdue accounts after notice and opportunity to cure.
• Refunds & credits: Refunds are provided only where stated in the Order Form or required by law. Trial use or free tiers may be subject to separate terms.

8. Data protection

We process personal data in accordance with our Privacy Policy. For business customers acting as controllers, the parties will enter into a Data Processing Agreement (DPA) where required. Details about transfers, subprocessors and safeguards are available on request.

Contact: communications@maviontech.com

9. Confidentiality

“Confidential Information” includes non-public business, technical or financial information that one party discloses to the other. The receiving party will not disclose Confidential Information except to employees, contractors or advisors who need to know and who are bound by confidentiality obligations. Confidentiality obligations survive termination for 3 years (or longer for trade secrets where permitted by law).

10. Suspension, termination & data retention

• Termination for convenience: Customers may terminate pursuant to their Order Form. MavionTech may terminate or suspend for breach, unlawful use, or non-payment.
• Effects of termination: On termination, Customer’s access ends. We may delete Customer Data after a reasonable retention period specified in the DPA or Order Form unless retention is required by law; Customers should export data prior to termination.
• Survival: Provisions that by their nature survive termination (IP, fees, confidentiality, indemnities, limitation of liability) will continue to apply.

11. Warranties & disclaimers

Limited warranty: We warrant that we will use commercially reasonable efforts to provide the Services in a professional manner. For paid Services, uptime and support commitments (if any) will be stated in the Order Form or SLA.

Disclaimer: Except as explicitly stated, the Services are provided “as is” and MavionTech disclaims all other warranties, whether express, implied or statutory (including merchantability, fitness for a particular purpose, quiet enjoyment and non-infringement).

Limitation of liability

To the fullest extent permitted by law:

• MavionTech’s aggregate liability arising from or related to these Terms will not exceed the total fees paid by Customer for the Services in the 12 months preceding the claim (or USD 5,000 if no fees paid).
• MavionTech is not liable for indirect, incidental, special, consequential, punitive or exemplary damages (including lost profits, revenue, goodwill, or data), even if advised of the possibility of such damages.

12. Indemnity

The Customer will indemnify, defend and hold harmless MavionTech and its officers, employees and agents from and against any third-party claims, liabilities, damages and expenses (including reasonable legal fees) arising from:

• Customer’s misuse of the Services or breach of these Terms;
• Customer Data that infringes third-party rights or is unlawful;
• Customer’s violation of applicable law.

13. Third-party services & links

We may integrate third-party products or services (payment gateways, analytics, cloud hosts). Those third parties have their own terms and policies. MavionTech is not responsible for third-party availability, security or content.

14. Export controls

Services, software and technical information may be subject to export or import controls of India and other jurisdictions. You must comply with all applicable laws restricting access, use or transfer of the Services and Customer Data.

15. Notices

Notices under these Terms must be in writing and sent to the contact details in the Order Form, or if none, to:

MavionTech Pvt. Ltd.
communications@maviontech.com

16. Governing law & dispute resolution

These Terms are governed by the laws of India. Except for injunctions or urgent equitable relief, the parties will attempt to resolve disputes amicably and in good faith. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

17. Changes to these terms

We may update these Terms to reflect changes in our business, law, or industry practice. Material changes will be posted with an updated effective date and, where required, notified to Customers. Continued use after notice constitutes acceptance of the updated Terms.

Last updated: 2025-12-09

18. Severability

If any provision is found unenforceable, the remaining provisions remain in effect. The parties will replace the unenforceable provision with a lawful provision that approximates the original intent.

19. Entire agreement

These Terms, the Order Form and any referenced documents constitute the entire agreement between the parties and supersede prior proposals, agreements or representations relating to the Services.

20. Contact

If you have any questions about these Terms, please contact us:

Data Controller & Company: MavionTech Pvt. Ltd.
Address: 505 Zen Business Center, Bhumkar Chowk, Wakad, Pune, Maharashtra, India • 411057

Primary contact: communications@maviontech.com

Legal & compliance: legal@maviontech.com